SVCLookup Terms of Use13 August 2016


QWENTEC PTY LTD ("SVCLookup", "we", "our", "us") (ABN 64609801274) owns and operates an online Australian business directory at (the "Website"). The term "you" refers to the user or viewer of the SVCLookup site. The following terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full and without reservation. If you disagree with any part of these terms and conditions, you must not continue to browse and use this website. If you have any questions or concerns regarding this statement, you should first contact us at

Intellectual Property Rights

Unless otherwise stated, SVCLookup and/or its licensors, advertisers, affiliates, sponsors or third-party content providers own all rights to the intellectual property and materials published on this website, and all such rights are reserved. You may view, download, and print non-restricted content from the website for your personal and non-commercial use only, subject to the restrictions set out below in the "Prohibited Uses and Restrictions" section.

SVCLookup, Service Lookup, and the SVCLookup logo, are trademarks of QWENTEC PTY LTD. All other entity names, trademarks and/or logos displayed on this website are the property of their respective owners.

Prohibited Uses and Restrictions

You are expressly and emphatically restricted from all of the following:
  • Publish, reproduce, sub-license, modify, distribute, sell, trade, and/or commercialise any website material in any media, either print or digital format, without SVCLookup's written notice
  • Use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity
  • Copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software
  • Transmit or send unsolicited commercial communications such as "spam" to other SVCLookup users
  • Conduct any systematic or automated data collection activities, such as scraping, data mining, data extraction, data harvesting, framing (iframes), article "spinning", or programmatic data posting
  • Plagiarise, adapt, or reverse engineer any portion of the SVCLookup website and its services

Access to certain areas of this website is restricted. SVCLookup reserves the right to restrict access to certain areas of this website, or at our discretion, this entire website. SVCLookup may change or modify this policy without notice.

If we provide you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential. You alone are responsible for your password and user ID security. SVCLookup may disable your user ID and password at our sole discretion without further notice or explanation.

SVCLookup User Content

In these terms and conditions, "your user content" means any audio, video, text, images or other material you may choose to display on this website. With respect to your content, by displaying it, you grant SVCLookup a non-exclusive, worldwide, irrevocable, royalty-free, sub-licensable license to store, use, reproduce, adapt, publish, translate and distribute it in any and all media. Your content must be your own and must not be infringing on any third party's legal rights. SVCLookup reserves the right to edit or remove any of your content from this website at any time, and for any reason, without notice.

Disclaimer and Limitation of Liability

The information is provided by SVCLookup and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics or videos contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of SVCLookup. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, SVCLookup takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Breaches and Indemnity

If you breach these terms and conditions in any way, SVCLookup may take such action as we deem appropriate to deal with the breach, including suspending or prohibiting your access to the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

You hereby indemnify to the fullest extent SVCLookup from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these terms and conditions.

Governing Law & Jurisdiction

These terms will be governed by and construed in accordance with the laws of the state of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Victoria for the resolution of any disputes.

Privacy Policy

Our privacy policy is separately documented in here, together with the "terms of use" (this page) that constitutes the entire agreement between you and SVCLookup in relation to your use of this website.

Business Listing Policy

Business Owner
When you create a new listing or claim ownership of an unmanaged listing, you must be a registered business owner or an authorised representative of the business. You acknowledge that SVCLookup may collect proof of ownership documents from you at our own discretion, such as a copy of your business registration certificate, when dealing with conflict ownership of a business listing. In addition to other terms and conditions set out in this agreement, you agree unconditionally to participate in our business review program, where all SVCLookup members are free to comment and rate about your business' products and services.
Listing Term
Basic listings are free and there is no time limit on the listing term. For best advertising effect and simple pricing purposes, our minimum term for any paid listings are one year. When you create a new, renew an existing, or upgrade to a paid listing from a free listing, you will need to prepay for one year's subscription at minimum.

The start date of any paid listing begins from the date when your listing is approved by our moderator team, and is published to our website so it becomes visible to all SVCLookup users. Paid listings will last for the period specified in your order. If recurring payment is elected by you, your listing will be renewed automatically for the subsequent year, until it's explicitly requested by you to terminate.
SVCLookup delivers all products and services digitally. If you wish to query a delivery please contact us at

After you have submitted your order through our website, we will send you an order confirmation email within a few minutes, containing your order details. Our team will strive to complete the review of your listing then publish (deliver) it to our website normally within 2 business days. If we deem any submitted information contained in your listing needing enhancement according to the standards set out in these terms and conditions, we will notify you to modify and re-submit your listing, which will delay the delivery case by case.

SVCLookup reserves all rights to suspend or terminate the delivery of our service to you, if required payment is not totally fulfilled by you, or your submitted content or materials breach these terms of use, in particular the "Business Listing Policy" and "Prohibited Uses and Restrictions" sections.
Fees and Charges
  • We accept credit card payments, PayPal, cash, and bank transfers
  • All fees and charges displayed on our website or you verbally agreed with our sales representative are GST inclusive
  • Tax invoices will be issued to your nominated email address, on the receipt of your full payment
  • You, on behalf of your or your company's business, agree to prepay in full for our listing service, through one of above payment methods
  • You agree, by electing to "automatic listing renewal by direct debit from my credit card" option, SVCLookup is entitled to process annual recurring payments using your credit card details through an authorised third-party payment processor (e.g. PayPal), until you explicitly request to terminate the direct debit
  • SVCLookup is not responsible for any fees charged by your credit card company due to insufficient funds, or surcharges, or other such charges which are not under our control
  • SVCLookup reserves the right to change our pricing at any time. If there is a price change to our listing packages, we will notify you at your nominated email address if necessary, at least 30 days before the new recurring year to start
Cancellation and Refund
Our cancellation and refund policy only applies to paid listings with multiple-year subscription starting from 2 years, or listings that opt for annual recurring direct debit. In the event that a refund request is granted, you agree to the following terms and conditions:
  • First year service fee is non-refundable, regardless of the subscription period and payment type
  • 10% cancellation fee of the total order amount will be subtracted from the refundable balance
  • Refundable balance is calculated on a monthly basis
  • No refund will be considered if any activity associated to your account is found breaching the terms of use set out in this agreement
SVCLookup may change our refund policy at any time at our own discretion, and without prior notice.

Business Review Policy

The SVCLookup website is an independent platform, simply helping to connect members (service lookup-ers) and business owners (service providers) to achieve a complementary demand and win-win result. We do not and never will profit from manipulating dependable business reviews, such as removing poorly-rated comments, on behalf of any other business entity.

For quality assurance and fair play purposes, our moderator team will at their best supervise member reviews posted on our website, approve or reject them under the help of a set of tools, in combination with their manual inputs. While best efforts are made to keep review comments helpful and trustworthy, SVCLookup makes no warranties of any kind, about the integrity and/or accuracy of any review posted on our website. SVCLookup will not be liable for any loss or damage, indirect or consequential, arising from reviews against your business.
When writing a review about any business listed on SVCLookup, you agree to the following terms and conditions
  • Reviews must be written in English
  • Your comments must be civilised and honest - offensive, abusive, defamatory, exaggerated or illegal content is strictly prohibited
  • Your reviews must be based on the first-hand true experience of your own as a paying customer. We won't accept stories or experiences from other people you've heard about when reviewing business' products and services
  • Your comments must not reveal any person's private information that isn't meant to be shared publically
  • You must not use reviews for any marketing purposes, such as promoting other websites or spreading spams. We reject reviews that contain links and phone numbers in order to prevent advertising and spam content
  • In the event of a disputed review, proof documents may be required from you at our sole discretion
Business Owner (Advertiser)
When dealing with member reviews on your business listing, you agree to the following terms and conditions
  • You have the right to report inappropriate reviews to us for investigation, you agree to respect the final decision made by SVCLookup at our sole discretion, regardless of whether the final result is beneficial or detrimental to you
  • When a disputed review is approved by SVCLookup as a final decision, we will not accept any follow-up request to remove it
  • In the event of a disputed review, proof documents may be required from you at our sole discretion

Discount Voucher Policy

A discount voucher on the SVCLookup website is a certificate, either physical or digital, that entitles any voucher holder to receive promotional offers from a voucher merchant, who owns a business listing on our website. All the vouchers are available to download, print, share, and be used by SVCLookup users, absolutely free of charge.

SVCLookup does not exercise a direct supervision or control over the accuracy, reliability, or availability of the vouchers posted by the voucher merchants. We will not be liable for any loss or damage, indirect or consequential, arising from any disputed vouchers on our website.
Voucher Holder
When using a discount voucher you download or print from SVCLookup, either physically or digitally, you agree to the following terms and conditions
  • You use the voucher for your own benefit, and at your own risk
  • Never trade, reproduce, or distribute a voucher for any commercial use
  • Read the voucher conditions carefully before visiting the business or making a deposit, contact the business if necessary for anything that you're not clear about, in order to avoid potential fraud
  • In no event will SVCLookup be involved in any dispute between you and the voucher merchant; The dealing, negotiation, or resolution must be handled on your own or through any other third-parties but not through SVCLookup
Voucher Merchant
When publishing a discount voucher to SVCLookup, you agree to the following terms and conditions
  • Discount vouchers are meant to be promotional. If at any time your business does not have any discounts to offer, do not create one
  • Voucher content must be written in English, with a clear description of what the promotion includes and when it will expire
  • If there are any special conditions in order to use the voucher, they must be explicitly specified in the "Conditions" field
  • Voucher content must match to the linked business' products and services, off-topic content is restricted such as advertising or spams
  • The minimum expiration of your voucher is one week, the maximum expiration is one year
  • One, and only one voucher can be published at a time. New vouchers will need to wait until the previous voucher is expired, or is cancelled by you earlier than its expiry date
  • SVCLookup deserves the right to suspend your voucher or even lock your account from posting new vouchers if we deem your voucher content to be breaching our policies or if we have received an excessive number of complaints from voucher holders

Variation of Terms

We reserve the right to modify this "terms of use" statement at any time, either reflected by the changing business or required by law to do so; periodical review of this page is therefore required of you. If we decide to change our policies, we will post those changes to this page, the homepage, and/or other places we deem appropriate so that you are aware of them. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.


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