Privacy policy | SVCLookup

SVCLookup Privacy Policy13 August 2016


Introduction

QWENTEC PTY LTD ("SVCLookup", "we", "our", "us") regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all SVCLookup users, and conforms to Internet privacy standards. If you have any questions or concerns regarding this statement, you should first contact us at service@svclookup.com.au.

Collection of Information

In order to use the SVCLookup website, we collect information from you when you land on our website, register an account, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our website.

Some of the information we collect and store will include your personal information. That may include your name and personally identifiable information such as date of birth, gender and driver license details, contact information such as email address and phone numbers, demographic information such as postcode, preferences and interests. We also collect traffic logs from your web browser via third-party analytical tools such as Google Analytics. We may collect general information about your computer, including your IP address, operating system, browser type and version.

Any information collected by SVCLookup is collected directly from you or your company. This is mainly through our website but also not limited to other channels like the telephone, email, mail and fax.

Use of Collected Information

Collected information from the SVCLookup users is required in order to provide you with a better service, and in particular for the following reasons:

  • Internal record keeping, so we can quickly fetch your profile to understand your enquiries accordingly
  • For order and billing purposes
  • Some of our services require us to identify you first, in order to prevent potential fraud
  • Improveing our website to better serve you, for instance inviting you to join an online survey
  • Send promotional emails about new website features, special offers or other information which we think you may find interesting, using the email address which you have provided

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on to our payment gateway partner to be processed as required. We never permanently store your credit card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about your security on our website, you can email us at service@svclookup.com.au.

Change or Disposal of Collected Information

If your personally identifiable information changes, you can easily update them on our website through your account settings. If you no longer desire our service, you may delete or deactivate it by emailing us at service@svclookup.com.au.

Communications

SVCLookup uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from our mailing lists by emailing us at service@svclookup.com.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third-Party Disclosure

Third parties include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users. SVCLookup may at its discretion use third-party services to provide essential services on our site, or for our business processes. We may share your details as necessary for the third party to provide that service. SVCLookup does not sell, trade or share your personally identifiable information with third parties for marketing, advertising, or other unrelated purposes.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

How We Use Cookies

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the website to remember certain customised information. For instance, we use cookies to help us remember your username and password from the last successful login for your convenience. They are also used to help us understand your preferences based on your site activities, which enables us to provide you with improved services. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

External Links

Links on the SVCLookup site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.svclookup.com.au.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Further Information

More information is available at the Office of the Australian Information Commissioner (OAIC)